HomeAid is committed to constantly improving its services and its outcomes. We do this by exhaustive project monitoring and surveying of our constituencies. Following are a few of the ways we make sure we stay fully informed of the outcomes of our projects and the quality of our services.
With a grant from Cisco systems, HomeAid built a data collection and tracking system called the PRS in which we keep all important information related to the housing projects that we build and renovate across the country. Through the PRS, we are able to quantify the amount and type of construction we complete, the number of beds and other facilities created for our homeless service provider partners, and the economic savings we create for them. These reports are regularly reviewed by management and our Board to assure all our chapters are providing strong results in their local communities.
To assure that the non-profit organizations we build projects for are using them effectively, we conduct annual surveys of these groups to collect their outcomes and get their feedback on the HomeAid process. These surveys assure us that the original intent and goals of these projects have been met in terms of quality and quantity of services. We also track how we are doing in delivering these projects to the Service Providers so that we can constantly improve our systems.
At HomeAid America, our chapters across the country are our constituents, and it is important to know how they feel we are servicing their needs. We conduct an annual survey of the chapters to track our performance in 13 key areas in which we serve them. We then hold a session at our annual national conference with chapter staff to focus on the areas in the survey where we scored the lowest, and come up with action plans to improve these services.
We have created a detailed template for the tracking of the performance and effectiveness of our chapters and it is called the “Standards of Excellence.” This 80 question form is filled in by chapter staff in conjunction with their Boards of Directors on an annual basis and scores are given out in areas including Governance, Financial Management, Development, Program Management, and Outcomes. After being signed off on by Chapter Board leadership, it is then reviewed by HomeAid America staff and reviewed at our annual national conference to find areas where all chapters can improve.